McAllen Workforce Center

For WIOA training referrals, send the customer to McAllen reception and have them say they were referred by American Training Institute for training through WIOA; ATI referrals may also arrive through the training referral log. Staff conduct the initial prescreen, including a Working Texas account, school start date, prerequisites and work-authorization documentation (such as a license, Social Security card or passport); bring the required documents, including proof of work authorization and identity. Eligible candidates are sent to a career counselor for an appointment and eligibility decision. The counselor may explore a separate DOL grant if WIOA is not an option. ATI's acceptance letter/start date should be at least four weeks out; staff may send applicants back or require another appointment if the start date is too soon. For DOL ITA, applicants should use the DOL flyer/QR code to reach the DOL team directly for prescreening; current requirements include being unemployed and having a high school diploma, with the documents requested on the interest form. Eligibility is not income-based, benefits do not affect eligibility, and the DOL ITA does not use the WIOA tape test. DOL case management is based in Mission, but applicants should start at McAllen and should not go to Mission just to ask about DOL. DOL staff generally contact applicants within about 72 hours. Applicants who need help with the link or form can call or text Cassandra Luevano at 956-300-4972; she can help or pre-fill the link. Existing office hours remain Monday-Friday 8:00 AM-5:00 PM.